OFFICIAL Broken Shifter NHTSA Reports Thread

[Mizzle]

Complaints - Search Results | Safercar.gov | NHTSA

I WENT TO SHIFT INTO FIRST GEAR FROM A STOP (AT A RED LIGHT,) AND MY SHIFTER FELL OFF IN MY HAND. UPON DISASSEMBLING THE CENTER CONSOLE AT THE LIGHT, I FOUND THAT THE CAST-ALUMINUM SHIFTER ARM HAD BROKEN AT THE INSERTION POINT FOR THE RETENTION PIN. NOT ONLY AM I NOT THE ONLY ONE WITH THIS ISSUE, BUT IT HAPPENED TO ANOTHER PERSON TODAY (WHOM I'M FORWARDING TO THIS SITE.) MAZDA SAID IT'S NOT UNDER THE POWERTRAIN WARRANTY AND BECAUSE I HAVE AN AFTERMARKET TRANSMISSION MOUNT AND A COLD-AIR INTAKE, THEY WON'T MAKE A GOODWILL ADJUSTMENT (IN SPITE OF THE FACT THAT NEITHER OF THOSE THINGS WOULD BREAK IT....) THEY HAVE NO CONCERN OVER THE CLEAR SAFETY ISSUE, REFUSE TO DISCUSS OTHER INCIDENTS AND SPOKE TO ME AS IF THIS IS THE FIRST CAR I'VE OWNED AND MY TIME WOULD BE BETTER SPENT COLORING ON THE BUS.

[chuckms6]

Originally Posted by Mizzle ...AND SPOKE TO ME AS IF THIS IS THE FIRST CAR I'VE OWNED AND MY TIME WOULD BE BETTER SPENT COLORING ON THE BUS.

nice touch, excellent reflection of superior customer service