Cp-E customer service...?

[Standsideways]

Originally Posted by MSP6 A hard part is not the same as any sort of electronic. So what you're saying is that if I bought a Standback, and put it on a shelf for 30 years and then hooked it up and it didn't work I should get a full refund just because the plastic and parts haven't disintegrated? Lifetime doesn't mean for the rest of your life or forever and ever. It's the lifetime of the product line. That being said, I would be ticked off too if I had one and it kept breaking. I'm not saying this guy has no cause to be pissed, I would be too. I'm just saying that jumping at a company for not instantly providing a new replacement for an electronic module they don't make anymore is a bit over the top. I'm sure they won't post the amount here but if they're giving a legit discount on an AP, AND offering a free harness to troubleshoot his problem, I'd say that's trying to remedy the situation. A hard part is not the same as any sort of electronic. So what you're saying is that if I bought a Standback, and put it on a shelf for 30 years and then hooked it up and it didn't work I should get a full refund just because the plastic and parts haven't disintegrated? Lifetime doesn't mean for the rest of your life or forever and ever. It's the lifetime of the product line. That being said, I would be ticked off too if I had one and it kept breaking. I'm not saying this guy has no cause to be pissed, I would be too. I'm just saying that jumping at a company for not instantly providing a new replacement for an electronic module they don't make anymore is a bit over the top. I'm sure they won't post the amount here but if they're giving a legit discount on an AP, AND offering a free harness to troubleshoot his problem, I'd say that's trying to remedy the situation Lastly, I do completely agree that cp-e should just bite the bullet on this one for service reasons. I'd imagine either way it will be worked out in private so standback owners don't bombard them with demands.

You are missing the point, they simply claim "lifetime warranty on all parts" with no disclaimer of electronics or anything.

Its fuckin super simple,


They shouldhave SET THE LIFETIME at _ years and written "___ year lifetime warranty"

Not doing that shit makes them have to run around in circles they created for themselves, defending there own mistakes to a paying customer.

Wrong way to do it completely, by not specifying you leave a grey area in wich the customer was "mislead".

See cobbs DETAILED warranty section that EXPLAINS your warranty completely so the customer isnt left in a grey area of "well it says lifetime?!"

http://www.cobbtuning.com/returns.asp

Customer is always right, even when they are wrong.

This should just be a "heres an AP, sorry for the trouble" situation.

[www.cp-e.com]

@Overboost3; We tried PMing you but your inbox is full. Please send us the standback and we will take a look at it for you and replace it if it cannot be fixed.

On the advisement of people on msf we will be updating our lifetime warranty policy. Lifetime warranty will be for the life of the product line, if the product is discontinued we will do our best to honor the warranty, but will be limited to what is left on hand and in this case staff as our electrical department is no longer. We are still a small growing company and are still learning as we grow. We apologize for any inconvenience this has caused.

[CosmicArkie]

Originally Posted by www.cp-e.com @Overboost3; We tried PMing you but your inbox is full. Please send us the standback and we will take a look at it for you and replace it if it cannot be fixed. On the advisement of people on msf we will be updating our lifetime warranty policy. Lifetime warranty will be for the life of the product line, if the product is discontinued we will do our best to honor the warranty, but will be limited to what is left on hand and in this case staff as our electrical department is no longer. We are still a small growing company and are still learning as we grow. We apologize for any inconvenience this has caused.

This is beginning to sound like a positive outcome.

I'm considering taking back a few of the less than complementary things
I was thinking about you when you discontinued the SB and I gave mine
away.

[MSP6]

Originally Posted by Standsideways You are missing the point, they simply claim "lifetime warranty on all parts" with no disclaimer of electronics or anything. Its fuckin super simple,

Lol it IS super simple. A lifetime warranty by definition covers the products market life, i.e until discontinuation. The company may or may not extend it past that.That's the only true gray area, whether cp-e decides to or not. Should cp-e be more specific to make sure 100% understanding for all, probably. Are they under any sort of legal obligation to? No. Are they under any legal obligation to fix/replace/offer alternatives? No. Are they anyway? Yes. So what's the problem?

[btstarcher]

Originally Posted by www.cp-e.com @Overboost3; We tried PMing you but your inbox is full. Please send us the standback and we will take a look at it for you and replace it if it cannot be fixed. On the advisement of people on msf we will be updating our lifetime warranty policy. Lifetime warranty will be for the life of the product line, if the product is discontinued we will do our best to honor the warranty, but will be limited to what is left on hand and in this case staff as our electrical department is no longer. We are still a small growing company and are still learning as we grow. We apologize for any inconvenience this has caused.

Isn't it sad that you have to tailor your policies for the few idiots that just want to get something for free? I'll bet he's on welfare and voted for Obama.

You guys did nothing wrong. It probably is the harness. BTW OP, how did the product "fail" anyway? You said it "failed" twice, and now have no confidence in it; what exactly happened and how did you determine that it was the SB?

[blackrs99]

The problem here is that the OP wants to manipulate how the Warranty works out. It is at CP-e's discretion to take further action, not yours to demand free shit.

If they say the harness is the problem, let them replace the harness. If the issue continues let them replace the unit. Why should they give you an AP for free? Because that's what it seems like you're seeking....

[MSP6]

1. They told him outright "Look our engineer is gone, we don't want you to waste your time and money because it will get sent back.

2. They offered a free harness to see if that was the issue.

3. They offered a discount that obviously cannot be stated in a public thread, which means it a good one.

4. They offered to examine, troubleshoot and replace if need be at NO COST. (Well I guess aside from the $4 it would cost to ship there)


Find all of those things from another company, go ahead.

I'm not a cp-e nutswinger either, I have 0 experience with them whatsoever. I have the Nano SRI because it was for sale used, locally for $80. This is just good customer service for an issue they didn't really even have to address. If these complaints had been sent to a big name company I bet OP would have gotten an automated response telling him "discontinued, sorry".



and @blackrs99; I was thinking the same thing...

[cletusb]

Originally Posted by www.cp-e.com @Overboost3; We tried PMing you but your inbox is full. Please send us the standback and we will take a look at it for you and replace it if it cannot be fixed. On the advisement of people on msf we will be updating our lifetime warranty policy. Lifetime warranty will be for the life of the product line, if the product is discontinued we will do our best to honor the warranty, but will be limited to what is left on hand and in this case staff as our electrical department is no longer. We are still a small growing company and are still learning as we grow. We apologize for any inconvenience this has caused.

Do you think it is fair to only cover warranty issues under this new policy when at the time of purchase a different and broader definition was in place?

[btstarcher]

Yes. It's more than fair. They don't have to do anything, but they are anyway. What's so difficult to understand?

[Dmurray06]

I broke my old flip phone I bought in 2000. The company won't fix it. Now do you believe that?!

[alphasaur]

QQ moar faggots.

[Mfinlay04]

Sounds like CP-e offered you a better deal than me. My significant discount was 10%. I once respected this company, but they have fucked our community already. Promised they would get better but still not showing any loyalty. I agree if they can't repair or replace it with a new stand back, they should give him an AP. They fucked up as a company and can't offer support despite guys dropping 1k on a product if they went PnP and flashes. The least they could do if the right thing

Sent from my Galaxy Nexus using Tapatalk 2

[MSP6]

Originally Posted by Mfinlay04 I agree if they can't repair or replace it with a new stand back, they should give him an AP. Sent from my Galaxy Nexus using Tapatalk 2

10 posts above you cp-e specifically says to sent it to them and if they can't fix it they'll replace it.....


Numnum: Hey Apple, my iPhone 3 from 2 years ago doesn't work.
Apple: Oh well here's a free iPhone 5!

Yep, thats how it works.

[MazdaBoy2.3]

There was a recal on my original iPod nano. Mind you it hasn't been made in probably 7 years at this point. Apple had me send it back and sent me a brand new (latest generation). I couldn't beleive it!

[Overboost3]

E-mails sent. plural...

[kaprikorn]

Im still waiting for a good and real offer from CP-e. I sent them my ECU for uninstalling their FullControlFlash and it came back damaged to me, I had to buy a new ECU and I have seen nothing of my money back.
They offered to me a "big" disccount purchasing stuff from them but curiously it happened during the thanks giving days, then they just dont answered my e-mails
Now my standback seems to work but I cant read it or write it from any PC
Anybody selling one?

[Raider]

If they broke it, they should have replaced it. What crap.

[MSP6]

Yeah, that's a different issue entirely from this thread. Good luck sorting it out though.

[www.cp-e.com]

Originally Posted by kaprikorn Im still waiting for a good and real offer from CP-e. I sent them my ECU for uninstalling their FullControlFlash and it came back damaged to me, I had to buy a new ECU and I have seen nothing of my money back. They offered to me a "big" disccount purchasing stuff from them but curiously it happened during the thanks giving days, then they just dont answered my e-mails Now my standback seems to work but I cant read it or write it from any PC Anybody selling one?

When we received your ecu it worked fine, we uninstalled the flashes and it was working fine. Did you contact us when you discovered the ecu was not working? It may have gotten damaged during shipping at which point we could have opened a claim with UPS and gotten you the money from that. At this point there is not much we can do since it is months later, you mentioned Thanksgiving time, We will still honor any discount we offered you and if you need the standback warrantied we still have some available.

[superskaterxes]

i think cpe is doing more then enough here to help this customer. short of buying them a new car i cant think of anything else they could possibly do.

[Dmurray06]

FWIW....I have never had a single problem with CP-E nor their products.

[alphasaur]

Thread makes me like CP-E mucho

now release the fucking intake manifold @www.cp-e.com;

[www.cp-e.com]

Originally Posted by alphasaur Thread makes me like CP-E mucho now release the fucking intake manifold @www.cp-e.com;

Its coming. We are on the, hopefully, last revision.

[kaprikorn]

Originally Posted by www.cp-e.com When we received your ecu it worked fine, we uninstalled the flashes and it was working fine. Did you contact us when you discovered the ecu was not working? It may have gotten damaged during shipping at which point we could have opened a claim with UPS and gotten you the money from that. At this point there is not much we can do since it is months later, you mentioned Thanksgiving time, We will still honor any discount we offered you and if you need the standback warrantied we still have some available.

Yes sir, I did it immediatly

Im going to e-mail you again and hope you can help me

thanks

[BoominChu]

Originally Posted by kaprikorn Yes sir, I did it immediatly Im going to e-mail you again and hope you can help me thanks

Aren't you running a Cobb AP now? If your ecu is flashed back to stock the Standback will not work properly since you are running the AP. You also did not purchase this from cp-e™ you bought it 2nd hand not from a cp-e™ vendor.

[kaprikorn]

Originally Posted by BoominChu Aren't you running a Cobb AP now? If your ecu is flashed back to stock the Standback will not work properly since you are running the AP. You also did not purchase this from cp-e™ you bought it 2nd hand not from a cp-e™ vendor.

Chunie:

Yes I got the standback from a friend, I might still have the original invoice. I asked you what if the original purchaser is who asks for the warranty, got no answer.


"If your ecu is flashed back to stock the Standback will not work properly since you are running the AP" did you mean that?

I already told you by e-mail Im not running AP now my ECU is running stock; the problem is the SB is no longer readable

[Tommy]

Hey @www.cp-e.com; if the OP doesn't want his discount, can I have? You're being so generous, I thought I'd ask.

[Menace1]

Hey @www.cp-e.com;.
I really appreciate you helping me and all fellow msfers with a much improved customer service agenda.
It pleases me to see vendors grow and improve through ruff times. If only certain vendors could take notice of "improved" vendors like cpe, shit, sure might be much better after that.

[Tommy]

Originally Posted by Menace1 Hey @www.cp-e.com;. I really appreciate you helping me and all fellow msfers with a much improved customer service agenda. It pleases me to see vendors grow and improve through ruff times. If only certain vendors could take notice of "improved" vendors like cpe, shit, sure might be much better after that.

You sure about that? Sure doesn't seem too likely to me.

[Menace1]

Originally Posted by Tommy You sure about that? Sure doesn't seem too likely to me.

Your probably right.

I thought I could light the way, but forgot about the storm that is "msf" cannot be so easily tamed.

[kaprikorn]

Originally Posted by www.cp-e.com When we received your ecu it worked fine, we uninstalled the flashes and it was working fine. Did you contact us when you discovered the ecu was not working? It may have gotten damaged during shipping at which point we could have opened a claim with UPS and gotten you the money from that. At this point there is not much we can do since it is months later, you mentioned Thanksgiving time, We will still honor any discount we offered you and if you need the standback warrantied we still have some available.

I just send you e-mail. I want to take your disccount offer and forget all these unfortunate happenings I passed

[Sum1UDidntC]

just sell the car and the problem to an unsuspecting 16 y/o and get a genpuu

[kaprikorn]

Hey www.cp-e.com I have looking for you since last week, no mails neither calls answered
I have a trouble with the tracking number of my order
please help!

[spals]

Originally Posted by kaprikorn Hey @www.cp-e.com I have looking for you since last week, no mails neither calls answered I have a trouble with the tracking number of my order please help!

@kaprikorn;

See this thread for explanation:

Where are you?

[kaprikorn]

Originally Posted by spals @kaprikorn; See this thread for explanation: Where are you?

Thanks a LOT

Hope they can restore their service soon

[86AmishMs3]

So much retardation in this thread. What if a company goes defunct? Should your shit still be replaced. If this was a motor mount that would be different. Product no longer exists and they are trying to hook you up with an AP probably for a loss for them.

I'm sure if OP really wants, CPe can find a standback somewhere. Op should realize that he should go to the AP.

Many people bought standbacks and due to it's limitations they ended up dropping it and going to the AP losing out on their money.

IMO CPE should buy you a hypertech.

[Boom]

not to thread jack but

i have a not working stand back too, i have sent atleast 10 emails nowover the last 2 weeks, i havent receved any responce from cpe, i guess i know why now


and before every one jumps in and says call, i tried, but i dont have time to sit on the phone, if they arent going to return my emails then why have an email address for support

[www.cp-e.com]

@Boom; pm sent

[kaprikorn]

Finally i got my stuff
It was not the deal I expected (shipping and taxes matters) and bad luck with the inventory season crossing my way but I want to thank cpe
I want to suggest to improve the customer service, your products are just great!

[MSP6]

I want to suggest that people realize good customer service when they see it.