Cp-e Nano Problems...

[SOLD1ER]

I drove up to Cp-e this morning and picked up a nano and TIP. They had a "black chrome" mass air flow meter housing for the same price so I opted for that one so to keep my engine bay low key looking. Apparently this new color is powder coated on. When I went to install it the MAF sensor had to be pounded in (literally) and it still didn't sit flush. The PCV nipple was so large that the blue clip to attach the pcv hose couldn't go over it. I called cp-e up and they told me that because of the powder coating it must of enlarged the diameter of the nipple etc... They said to leave the PCV off that the car will run fine. Well my idle was kind of lumpy and I got a CEL. They also offered to fix it free of charge. I would hope they would at least do that because it's their product with a design flaw. I just want to give you guys a heads up so as not to make the same mistake as I did on getting this new color they provide. Hopefully they'll fix the rest of their stock. And "HOPEFULLY" these people will compensate me somehow for this issue and having to take time off to drive back up there due to a design flaw. Sorry guys, I just had to vent. I was so pissed about this crap wasn't even funny...

-Ramon

[SSinstaller]

I'm sure they'll give youa couple bucks back, but it's not like it's the end of the world..

It's some powder coating. Just sand it off. I can't believe you would drive back up there to have them fix something you could easily take care of yourself... Some 800 grit sandpaper on the maf housing and the PCV nipple and your intake is fixed... It's hardly a design flaw..

[bf360]

I can almost guarantee no one at cpe told you to run the car without the pcv disconnected like that, its common sense now, maybe you misunderstood.
Its not that big of an issue if you need to just sand down the powdercoat to fit, running the car with the hose disconnected? Really?

[www.cp-e.com]

Powder coating a part often makes things fit tight. It is not a design flaw. Its just got a little paint in where the maf fits. If you take a bit of sandpaper and go at it for about 8 seconds it will fit flawlessly.

[SOLD1ER]

Jason, specifically said I "can" drive it like that around town tonight. I know what I heard because he said it more than once.

I didn't pay $150+ for a part to have to sand anything down. It's supposed to be pnp. Right? It's the principle of the matter...I went to them for something that should work the first time without any alterations. That's why they do their R&D. Bottom line, some people don't want to go through the hassle of fixing or modifying anything to "make" it work correctly. I went with cp-e because I read so much about their products fit and finish. I'm not putting them down, I was sharing the issue I had today. Ok?

[www.cp-e.com]

We don't have anyone named Jason that works at cp-e.

The reason we don't sand them down after powder coating is we've had people complain saying that the finish is messed up (even though its the portion that is hidden when the maf goes in). We can't please everyone I guess. Sucks though - we never stop trying

[Blackspeed]

Originally Posted by www.cp-e.com We don't have anyone named Jason that works at cp-e. The reason we don't sand them down after powder coating is we've had people complain saying that the finish is messed up (even though its the portion that is hidden when the maf goes in). We can't please everyone I guess. Sucks though - we never stop trying

You can't get the powder coater to not coat the parts that cause fitment issues? That seems more common sense to me than expecting a customer to figure out they they need to do work to the part for it to fit right. You could also inform the customer that these parts need to be sanded before selling it to them. Just some ideas.

[www.cp-e.com]

Its not every part. Some times a part just gets a bit thicker of a coat then others. If people really want to complain because a part got powder coated and fit a bit snug then there is nothing we can do. If it wasn't powder coated people would complain it doesn't look nice enough. Depending on the level of ability of customers some parts go in easier than others. The Nano is a perfect fit. A little thick powder coating seems a bit silly to get so worked up over but if it was that big of a deal please call and speak with me (Jake) or Josh later this evening and we will be more than happy to install it properly for you free of charge.

[Blackspeed]

maybe he got a little more upset than he should've, but he has a point.

Picture this: I'm installing my new intake. I take all the stock stuff out and try to put the MAf in. wow, it doesnt fit. It looks like I need to sand some coating off. SHIT...I dont have any sandpaper. Now i have to put the stock intake back on the car and go to the store.

I'm sorry, but if you think people should have to do that rather than tell the idiots who think the finish isnt good that those parts won't even be visible, then I don't really want to buy your products.

What is the limit on the amount of work you have to do on a part to get it to fit right before it becomes unacceptable?

It also seems kind of condecending the way you offer to come to your shop and install the part for the customer. How many people are within driving distance of you?

[www.cp-e.com]

I am sorry if you feel it was condescending. Seeing as he picked up the part from us - I knew he was local. Offering free install and a resolution to his issue in my eyes sounds like a really good solution to his situation.

Everyone has different opinions on how things should be handled. You feel that it would be better to have that sanded out while others feel they would rather have a part appear pristine when it arrives. LIke I mentioned there will always be people who get upset. We make a product - we stand behind it - if the biggest issue with it is that the powder coating was laid on a bit thick in the maf opening then thats something easy to remedy. Its not like our parts cause engines to fall out or drop onto the axle when a screw backs out. We stand behind what we make and so do our customers.

I don't know if there is an agenda behind your heckling in this thread but please take it elsewhere. I don't know how much better customer service you can ask for as a local aside from "come on in and we'll take care of you at no charge" it can get.

[skeeter149]

blackspeed no disrespect but i am shooting from the hip here. I have owned a simple cp-e product, one little part. It was the hks bpv flange ohh my god was it beautiful. as far as flanges go i have never seen quality like that in such a little piece. way over engineered yes but damn it was the quality that matter and i got it. I have also seen the cp-e fmic and it is a design marvel. so as for taking stabs at the company, it just aint gonna fly! they take too much pride in there work. and as for taking care of the customer- done dada!!! they offered to professionally install the piece and resolve the issues free, that goes above and beyond. hell labor alone should be upwards of 60 dollhairs a hour. And the piece of mind that they will go out on a limb to satisfy a customer is golden. please keep the vendor bashing outta this dudes thread and if you had a bad cp-e experience now is the time to "START A NEW THREAD" so they can FIX YOU! now to op please let us know the outcome i am sure CP-E is on top of it. And what "TUNER" doesnt have sand paper lol

[doubleflusher]

Dude, aftermarket parts will fit a majority of the vehicles they were designed for.

Tolerances can vary slightly from car to car, requiring a little elbow grease. This is the nature of the beast.

It seems like you were given a damn good solution. Free install? I would have taken it and then praised CP-E for it, not bashed them.

This could have been over by now, yet you choose to bash CP-E.

Next time you want to speak with Jason at CP-E, I suggest you call Santa and get transferred to the Easter Bunny so he can relay your message through the Tooth Fairy.

[johnnyspeed6]

I like the cp-e parts .. get some sandpaper

FYCN

[Blackspeed]

Absolutely no agenda here. I'm no fanboy of any company. Customer service just goes a long way in my book when thinking about purchasing a product. It seemed to me that you were giving him a hard time about his complaint and I thought your reasoning was a little odd.

I'm sorry if you thought I was heckling you, I was trying to understand your reasoning. I DO think it's good that your active here and seem to respond quickly. I can't say I won't post again, but I'm done giving you a hard time.

[SOLD1ER]

Excuse the mistake with the name. If it wasn't a Jason then sorry. As far as my issue...yes it's cool that they offered to fix it but people work and unfortunately it turned out yesterday was my last day off for another week...moving on. I understand that sometimes things need to be massaged a bit to fit but damn. The sensor was pounded in so tight that now its stuck in there and I'm not going to use more force or resort to tools to get it out because I don't want to break it. And of course it would come out of my pocket. When I did the install I was no where near an auto parts store or a store that sold sandpaper. I had already spent about 1.5hrs removing everything. I was taking my time because I wanted to do it right. Then I get to the final part of the install and the thing won't go in. I'm sorry guys but I don't think I would of been the only one upset. I'm sure if anyone else was experiencing this they would of been peeved specially while doing it out in the elements. I'm not posting anything else about this issue because it seems like everyone but one guy just automatically took sides w/ cp-e. I don't have time to sit here and try to prove my point. Like I said before, I started this thread to inform future buyers to look out for this powder coated piece because it might have fitment issues and to share my story (that is what forums are for). I wasn't in it to bash cp-e so relax...

EDIT: BTW, even after my issues w/ the nano. I'm probably going back to them for more products. I do recognize that they have quality pieces I just had a bad experience with this one.