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| Revolution Performance Motorsports Revolution Performance Manufacturing (RPM) was started by three Mazda 6 enthusiasts in early 2004 under a simple premise: to develop and manufacture new products for the Mazda 6 at an affordable price. We began to realize our purpose with the short throw shifter and gas hood lifter kits for that vehicle. Since then, we have added many new aftermarket products from well-known manufacturers and continue to expand to offer products for other vehicles with the goal of having the best prices and customer service on the 'net. |
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10-18-2014, 09:39 PM
| #1 |  |
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(Thread Starter) |   Not Ranked : 0 score  RPM: let's see how take care of your customers
__________________ Autotech Internals, HTP 4" Intake, OCC, BSD, Oil pan baffle,egr delete, Turbosmart Bpv, AP 3, JBR 88 Duro Mounted & Shifter Bushings, CP-e DP, CS Catback, CS front and rear sway bars, JBR rear camber arms, CS BBK w/ EBC Yellows, Koni Yellows w/ GC Coilovers, Stoptech slotted rotors w/EBC yellow stuff pads, Braided brake lines, DOT 5 fluid, CPe FMIC, CPe Turbo Mani, Precision BB 5858, Tial 44mm WG, JM Fab v1 IM, Cobb EBCS, Rolling on XXR 527s wrapped in Toyo R888's, Purple Drank Tuned Waiting to be installed: SP63 5th & 6th PI |
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10-19-2014, 05:57 AM
| #2 | |
 Join Date: May 2010 Location: West Palm Beach, FL
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| Not Ranked : 0 score First off. Try paragraphs. Second. Don't ever order something when it is time sensitive. Not all these smaller vendors have these parts just laying around ready to ship. Since the order was so timely sensitive it was your responsibility to call them directly for the order. If they couldn't do it in the time you needed then you move to the next and see what they can do. On top of that you are having someone else build your car. You are at their mercy. If you were cool with your local Nator Chapter I'm sure they would be more than willing to pitch in and git er done. But. Noobs gonna noob.
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10-19-2014, 06:25 AM
| #3 | |
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The OP, you need to relax and you need to understand that when you decide to modify a car, you loose the ability to give a shit about a schedule. All I read there is that you "Thought" you could squeeze a mod in a short time period and at the same time are relying on others to give a fuck about you.. LOL 2x FAIL
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10-19-2014, 06:26 AM
| #4 | |
 Join Date: Jul 2012 Location: Clifton Springs NY
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| Not Ranked : 0 score #1 - work on your own car. #2 - do more research and know what shit you need before busting open a car that you "need" in a week. #3 - people go on vacation. Should have tried a different number to confirm.
__________________ I used to go zoom zoom with my speed.... Now i drive a slow stockish Focus ST... |
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10-19-2014, 06:54 AM
| #5 | |
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| Not Ranked : 0 score I'm sorry to see that this happened to you. I know that down time is extremely frustrating. I also know that Donny (the guy who sent you the email) works extremely hard to satisfy everyone who places an order. I'm not sure is this is common knowledge or not but RPM is currently a one-man show. I'm not trying to make excuses. I'm just giving a reason for why your call wasn't returned that day. He is only human, and I can only speculate as to why he was out for the day. If you or whoever else reads this, has an urgent issue and you can't get ahold of Donny through the standard channels of communication, you are always more than welcome to pm or email me. If it is something that is truly time sensitive, I can call Donny's personal number and we can work out a resolution that way.
__________________ -Pat 2008 True Red MS3 GT3071R 'n Stuff SOLD 1999 Jeep XJ 6.5" Lift | Armor | 33" Tires | Bumpers 1996 Jeep XJ 3.5" Lift | 31" GY Duratracs | Bumpers 1994 Miata 15x8's w/NT05's | KYB AGX | Hardog Roll Bar | 70D Engine Mounts |
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10-19-2014, 09:33 AM
| #6 | |
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Look, I know it seems like I'm trying to run your company in the ground, but I'm not; yes I was pissed about calling repeatedly and never getting anyone and no, I don't agree with having to pay more, but like the title says: this is an opportunity to show how willing you are to go out of your way to take care of your Mazda customers.
__________________ Autotech Internals, HTP 4" Intake, OCC, BSD, Oil pan baffle,egr delete, Turbosmart Bpv, AP 3, JBR 88 Duro Mounted & Shifter Bushings, CP-e DP, CS Catback, CS front and rear sway bars, JBR rear camber arms, CS BBK w/ EBC Yellows, Koni Yellows w/ GC Coilovers, Stoptech slotted rotors w/EBC yellow stuff pads, Braided brake lines, DOT 5 fluid, CPe FMIC, CPe Turbo Mani, Precision BB 5858, Tial 44mm WG, JM Fab v1 IM, Cobb EBCS, Rolling on XXR 527s wrapped in Toyo R888's, Purple Drank Tuned Waiting to be installed: SP63 5th & 6th PI | |
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10-19-2014, 09:52 AM
| #7 | |
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| Not Ranked : 0 score You'll have it squared away in 2 weeks. Monotonous ONE likes this.
__________________ 2013 CWP and Stock |
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10-19-2014, 10:02 AM
| #8 | |
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10-19-2014, 10:28 AM
| #9 | |
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__________________ -Pat 2008 True Red MS3 GT3071R 'n Stuff SOLD 1999 Jeep XJ 6.5" Lift | Armor | 33" Tires | Bumpers 1996 Jeep XJ 3.5" Lift | 31" GY Duratracs | Bumpers 1994 Miata 15x8's w/NT05's | KYB AGX | Hardog Roll Bar | 70D Engine Mounts | |
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10-19-2014, 02:17 PM
| #10 | |
 Join Date: Nov 2009 Location: Dallas, Texas
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| Not Ranked : 0 score What you have to consider is if this would bother you if you weren't in a rush. I'd guess you wouldn't be nearly as bent out of shape. Also, if it was so important, you should have called before ordering. If they don't answer, call a different vendor. I don't see them doing anything "wrong".
__________________ it's fun to do bad things |
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10-19-2014, 02:23 PM
| #11 | |
| Join Date: May 2010 Location: West Palm Beach, FL
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| Not Ranked : 0 score Your first and biggest mistake was not assuming that the default outcome would be failure. Once that is understood everything else goes smoothly.
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10-19-2014, 03:16 PM
| #12 | |
| Approved MSF Vendor   Join Date: Nov 2008 Location: Euless, TX
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| Not Ranked : 0 score Since the OP wants everyone to know what's going on, I'll fill everyone in with the details.
We are perfectly capable of meeting tight deadlines when we are given a heads up, assuming the parts are available. We stock parts from a number of manufacturers and most items are delivered within 2-3 days even with our free ground shipping. This was just a case where we had no advance notice, didn't stock the part, and I (who processes all of the orders) was out of the office when the order came in. That said, I responded as quickly as I could, provided solutions, covered as much of the additional costs as I could, and still plan to follow up first thing Monday to make this happen. |
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10-19-2014, 04:42 PM
| #13 | |
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BTW I need my NATOR sticker by no later than right now!!!
__________________ 3rd rebuild on the way...maybe... | |
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10-19-2014, 07:23 PM
| #14 | |
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Yatta likes this.
__________________ I hugged rfinkle2 | |
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10-19-2014, 09:02 PM
| #15 | |
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__________________ Autotech Internals, HTP 4" Intake, OCC, BSD, Oil pan baffle,egr delete, Turbosmart Bpv, AP 3, JBR 88 Duro Mounted & Shifter Bushings, CP-e DP, CS Catback, CS front and rear sway bars, JBR rear camber arms, CS BBK w/ EBC Yellows, Koni Yellows w/ GC Coilovers, Stoptech slotted rotors w/EBC yellow stuff pads, Braided brake lines, DOT 5 fluid, CPe FMIC, CPe Turbo Mani, Precision BB 5858, Tial 44mm WG, JM Fab v1 IM, Cobb EBCS, Rolling on XXR 527s wrapped in Toyo R888's, Purple Drank Tuned Waiting to be installed: SP63 5th & 6th PI | |
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10-19-2014, 09:42 PM
| #16 | |
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| Not Ranked : 0 score Hey it could have been a lot worse, when I put my downpipe in I had a stud/nut seize halfway off, ended up having to pull the turbo to try and get it out, had to take it to a machine shop and get it drilled out. Once pulled I also realized I had enough shaft play that the turbine was hitting the walls on the intake side so I got it rebuilt. Expected downtime, 1 weekend. Actual downtime, a little over 2 weeks, also a couple hundred more in cost.
__________________ 2006 TITANIUM GREY METALLIC MS6 SPORT Cobb AP v3 \\ Turbosmart Dual Port \\ Mazda Spin-On Conversion \\ Autotech HPFP \\ CP-E RDM \\ Turbine Tech FDM \\ CX Racing IC Piping \\ Treadstone TR8 Core \\ M2 Downpipe \\ JBR Power Path stage 2 \\ Denso ITV22 \\ JBR 80a Trilogy \\ JBR OCC \\ JBR TIGs \\ JBR EGR Delete \\ Corksport Springs |
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10-19-2014, 09:44 PM
| #17 | |
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| Not Ranked : 0 score Shit, a couple hundred does not even register on my radar.  MOCO MS3 likes this.
__________________ 2006 Mazdaspeed6 EFR 7163|FMIC|South Bend|FCM coilovers|Powerbrake BBK|RPF1 18x10.5|Nitto NT01 stripped|caged|freektuned 2017 Subaru BRZ MCS TT1 coilovers|Brembo BBK|6UL 17x9|RE-71R|ACE 350|flex fuel|Delicious tuned |
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10-19-2014, 09:52 PM
| #18 | |
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Back to the main topic. I always make verbal contact with a vendor before placing the order if what I need is very important and I need it ASAP. Sounds like both sides are getting it handled.
__________________ 2010 Mazdaspeed 3 Liquid Silver Metallic HTA 3076 | HTP 4" Intake, battery tray, under mount piping | CPE Exhaust Manifold, downpipe, FMIC & Stage 2 RMM | MD TMM and PMM | Tial MV-R ewg w/ Kozmic dump tube | VCTS delete/Ported IM | JBR OCC, EGR delete, BSD w/ oil pan baffle & RSB | SP63 Oil Cap Breather | Synapse SB BPV | UR CBE | Autotech HPFP | H & R Coilovers | Whiteline Endlinks | Manley Pistons & Rods | L19 Head Studs | Kozmic 6th Port w/ DW65c ITFP | Snow Performance Stg 2 Meth | JMF Manifold | SouthBend Stg 3 Endurance Clutch | Tuned with  | |
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10-19-2014, 10:32 PM
| #19 | |
   Join Date: Nov 2012 Location: Temecula, CA
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| RPM: let's see how take care of your customers What I'm still confused about is OP saying a cp-e downpipe doesn't work with the atp kit when it does. I and many others have successfully run that downpipe on the setup. Note: having worked for a very large hard parts manufacturer as sales for the company it's hard to always answer the phone, check emails and do the other million things you've got going on and are responsible for. A lot of companies like rpm, edge, atp etc are drop ship vendors for the majority of their parts, that doesn't mean they have to disclose that to you right away on their website. They typically call the vendor after they get your order to check stock then proceed accordingly. I can tell you from first hand knowledge the vendor ordering for the drop ship usually gets it in time for order placement, but the end vendor can't always get the drop ship out that day, but then again sometimes the vendor doesn't get the order in the same day and then the drop ship vendor looks bad ( believe me, I've dealt with plenty of both ). My point here is, don't rush to conclusions especially when it's a Friday and you're going into the weekend, be lucky he was even replying to your emails on the weekend because I get my emails on my phone for work and they just pile up all weekend long until Monday morning. He went above and beyond for you and let you know exactly what he was doing to handle it and was even generous enough to cover shipping that more than likely now are putting him in the red on this downpipe he sold to you. To me, that's damn good customer service, you prematurely jumped the gun. Just my 2 cents. Sent from my iPhone using Tapatalk
__________________ 2018.... Doing even more freeky things! 10.36@148 Fastest Gen 2  |
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10-19-2014, 10:34 PM
| #20 | |
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__________________ 2006 TITANIUM GREY METALLIC MS6 SPORT Cobb AP v3 \\ Turbosmart Dual Port \\ Mazda Spin-On Conversion \\ Autotech HPFP \\ CP-E RDM \\ Turbine Tech FDM \\ CX Racing IC Piping \\ Treadstone TR8 Core \\ M2 Downpipe \\ JBR Power Path stage 2 \\ Denso ITV22 \\ JBR 80a Trilogy \\ JBR OCC \\ JBR TIGs \\ JBR EGR Delete \\ Corksport Springs | |
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10-20-2014, 11:45 AM
| #21 | |
| Approved MSF Vendor Join Date: Nov 2008 Location: Euless, TX
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| Not Ranked : 0 score Talked to ATP, and while they could use our FedEx account, our rates were higher than theirs, so it didn't help. I talked to OP and he opted to pay an additional $58 to have the downpipe guaranteed to be there by noon tomorrow. I covered as much of the shipping as I could with my potential profit, so OP is getting this at my cost. He's not saving as much as he had planned, but he's still paying less than if he had ordered it directly from ATP on Friday with 2-day shipping. |
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10-20-2014, 12:10 PM
| #22 | |
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Raider likes this.
__________________ 3rd rebuild on the way...maybe... | |
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10-20-2014, 12:20 PM
| #23 | |
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cliff notes: OP fucked up by assuming an online order would ship same day. posts on MSF crying RPM saves the day making no profit
__________________ it's fun to do bad things | |
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10-20-2014, 01:24 PM
| #24 | |
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__________________ 2010 MS3 - Restockified (The former STX Battle Wagon) Progress RSB - Koni Sport - EBC Yellow - MD OCC - CS MonoCBE - Cobb SRI 2004 MSM TiGrey AEM SRI - Turbosmart MBC - FM TBI - eBay DP - Turbosmart BPV - Mishimoto FMIC - Denso 305cc Koni Sport - GC Coilover - Racing Beat 1.25" Front Sway Bar - SS Lines - 15x8 Flatout - 225/45 RS3 | ||
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10-20-2014, 02:24 PM
| #25 | |
| Daily Driver   Join Date: Dec 2008 Location: Tampa, Fl
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this is 100% OPs fault because most orders dont get processed in most companies till after 1pm and they will ship monday he would have gotten wensday. OP you fucked up by not getting someone on the phone to tell you that they can get it to you in that time frame, some places take an entire 24 hours plus before they even process your payment. even if they dis "ship" Friday it would not have physically gone anywhere until Monday that shit would have sat at a ups or FedEx hub till then so realistically and this is the god damned truth right here (I have made this mistake before) -> I have ordered something OVERNIGHT shipping Friday just like you ! and it does not ship till Monday ! and i got it Tuesday so even with all your fucked up logic if RPM had shipped that 10 AM FRIDAY you still would not have gotten it till Wednesday with two day shipping so this entire thread is a fucking joke. There is no company website out there that you are guaranteed that anyone will even look at your order the same day let alone guarantee a shipment delivery without first calling and arranging such. I understand RPM was closed and that right there is when you should have order from ATP. And Im not trying to be a dick but this is the fucking truth even if they had shipped Friday you would still be holding your dick till Wednesday this was no fault of RPMS and they just ate at least 60$ profit just to satisfy you, thanks for robbing them ..... un justified. I have seen massive ass ton cases of vendor fail on MSF but alas this is NOT one of those cases. honestly If i were RPM I would ahve simply apologized that I cant fulfill your needs, refunded you in total and sent you off. also I promise you that you simply handled your build wrong too, you should have had the CPE manifold modified to fit your needs and saved time and money would have costed you 50$ to have it refabbed but even further like lumberjack said I bet it fits but your installer just dont know how to make it work and if it did not fit you should have simply fabbed it. | |
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10-20-2014, 02:46 PM
| #26 | |
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__________________ mods: \\// AT HPFP // AccessPort // CS S2 TIP, SRI and TMIC // CPe S2 RMM // Synapse BPV // Mazda gutted secondary cat // S-OTS+ 91S2 // HKS TP DLi II // Wilwood DP6 13” brakes // TCE 2 piece rear rotors // Maxwell SuperCap/LiFePO4 cell \\// waiting for install: \\// CPE Catted DP // CS Battery Box // Devils Own Meth kit // H&R Coilovers \\// | |
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10-20-2014, 03:12 PM
| #27 | |
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__________________ '07 BM MS6 GT #8344 AP V3 // M2 DP // AT HPFP // JBR SII SRI // JBR RMM // JBR SSP // E85 |
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10-20-2014, 03:33 PM
| #28 | |
  Join Date: Apr 2012 Location: Temecula, CA
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| Not Ranked : 0 score I have ordered time sensitive parts, but email/webstore will NEVER work in that situation, EVER. If you ever need parts QUICKLY (and its still a bit of a crap shoot), you call in person early in the AM, you verify part is in THEIR hands and not drop shipped, you give them CC payment and you walk the process through. I have done that effectively a bunch of times. Never place an order online and expect that kind of turnaround.
__________________ 2006 MS6 WWP Sport - 340whp/350wtq JBR 3"- BNRS3V2 - GS EBCS - CUSTOM FMIC - CS IM - LTR7IX - CMGS WMI & D07 GA - TURBOXS HEADER - FIDANZA FW - CP-E CATTED DP - 3" CATBACK BILSTEIN - H&R SPRINGS - 18x8.5 +48 ROTA SVN - 265/35R18 HTR ZIII MINI H1 6.0 - CAR LED TAILS SEE MORE USING !SHOUTTAG.COM - ENTER: !6SPEED6 |
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10-20-2014, 03:54 PM
| #29 | |
| COCKSTRONG    Join Date: Jul 2011 Location: Your Mom's House
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| Not Ranked : 0 score OP doesn't know what a drop shipment is, found a yutz who can't install a downpipe to install a downpipe. This thread is a 1/10 at best. OP do yourself a favor and shut this down before you get clowned any harder.
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10-20-2014, 04:15 PM
| #30 | |
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| Not Ranked : 0 score I see this as both RPM and OPs mistake. I've gone through the same crap A LOT with websites (Even LARGE websites/stores) not listing parts in stock and emailing me a day later about a stupid "Backorder" so I believe websites should at least show if items are in stock or not ALREADY on the website(How hard could that be?). To prevent MANY problems such as these or back orders where I had to wait 2-3 days to get my money back and purchase somewhere else. |
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10-20-2014, 05:48 PM
| #31 | |
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| Not Ranked : 0 score I ordered my bnrs3 from rpm on a Saturday or it might have been a Sunday, I don't remember but it was a weekend day, and I literally got a call 20 min after from Donny telling me it was a few week backorder for the bnr. Donny asked if that worked for my time frame and whether I wanted to still order everything I had ordered from them. I never expect anyone in any business to answer me on a weekend. That to me was beyond good customer service. We have some great vendors here and RPM is definitely one of them. smoogs12 likes this. |
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10-20-2014, 06:17 PM
| #32 | |
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__________________ '08 MS3 // Corksport Turbo // JBR 3.5" WP // CNT Racing Turbo-Back // CX Racing FMIC // COBB AP // SURE Ventus // SURE Return // Damond Motorsports PMM & TMM // SURE Torq R3 // Stratified Guardian Angel // Autotech HPFP Internals // JBR EBCS // Corksport 3.5bar MAP // JBR S2 OCC // JBR EGR Delete // JBR TIG's // CP-e Safe Seals // SURE Shortcut // Corksport Swaybars // Bilstein Sports // H&R Springs // Tenzo R Type M 18"x8" // Michelin PSS |
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10-20-2014, 07:38 PM
| #33 | |
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10-21-2014, 09:59 AM
| #34 | |
| Join Date: May 2010 Location: West Palm Beach, FL
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| Not Ranked : 0 score Lol. Ninja trying to have someone else build his car for him on his tight deadline. Hahahahahahaha. Deadline should have been 2 weeks and it would have still been tight.
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10-21-2014, 10:51 AM
| #35 | |
| Raider is mah Homie Join Date: Jan 2011 Location: Towson, Maryland
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10-21-2014, 09:31 PM
| #36 | |
 Join Date: Nov 2010 Location: Reading, PA
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| Not Ranked : 0 score Yeeeaaaaaahhhhh......op.....don't make a time frame for a build that is under 2 months at best. Fuck dude......thought you would have picked up some smarts from your other post. Guess not.
__________________ Mods: stock Eventually I'll pay for how I am....but it won't be by the hand of any of you faggot fucks here. |
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10-22-2014, 12:39 PM
| #37 | |
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Parts had to come from China. But not overnighted. Easter Bunny likes this.
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10-22-2014, 01:14 PM
| #38 | |
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This is why I'll be checking with RPM first for all my parts needs. If they are doing this for the OP and not making a penny off of his sale, imagine what they will do for a customer that they are making a profit on. But, it sure sounds like OP rushed into something he wasn't truly prepared for.
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10-22-2014, 01:43 PM
| #39 | |
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| Not Ranked : 0 score I haven’t seen anyone else on the thread mention this option, but if you drive the car to your installer and its running fine with no issues, run into problems with the install and need parts in a rush, but NEED the car, then put that bitch back together, drive her home and go back to the drawing board. Gotta think about wants vs. needs brommando. Just my 2¢.
__________________ 2012 VRM Mazdaspeed 3 - “Claudia” Cobb v3 AP | Autotech HPFP Internals | UR Catback | Cp-e TMIC | Cp-e Stage 2 RMM | Cp-e Catted DP | TWM Full Replacement | CS Occ | CS Bpv | CS Hood Struts | JBR EGR delete | JBR Boost tubes and Recirc hose | HTP 3.5” Intake | 1 Step colder plugs | Blox 490 | BC Coilovers | Drag dr-49 Waiting for install CS Battery box 2008 Black Mica Mazdaspeed 3 - "April" (Totaled, may she rest in piece) |
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10-22-2014, 02:58 PM
| #40 | |
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