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 Old 03-07-2013, 08:58 AM   #1
 
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Default Order Your Parts From Edge!

I had the best experience with JP and Allen I talked to JP via PM about ordering a GT3076R with supporting mods back around Feb 1 back and forth for about a week. Placed my order Feb 8th totaling around $2200 I was super pumped to go big turbo! Then living in Minnesota we had an ice storm that weekend and my wife totaled her car Sunday the 10th I was really bumming we really needed the money I spent on my car to purchase a new one I was incredibly stressed. I called JP Tuesday and told him I needed to return my purchase for the above reason. He first asked if my wife was ok and then told me he would contact the shippers to turn the shipment around. I was worried about the restocking fee to which he said to me "no problem" my stress level went down immediately.

I just wanted to tell the Mazda community how impressed I was with their customer service and how they treated me and how JP and Allen kept me updated with my refund when anything changed. I am sure this was a huge headache for you guys but thank you! You guys have a customer for life!

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 Old 03-07-2013, 09:35 AM   #2
 
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Thats a really good vendor/person
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 Old 03-07-2013, 09:59 AM   #3
 
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Yes, the guys at Edge are always there to help, best customer service I have experienced. I will always recommend them and support them as long as they stay on the same track.
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 Old 03-07-2013, 10:01 AM   #4
 
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Great sorry. Known super vendor
This being yet another example
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 Old 03-07-2013, 10:07 AM   #5
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It's not a problem. We understand things happen and we're not interested in treating people differently than how we want to be. It actually took a little bit longer than expected to refund you lol but we got it done. Thanks very much sir and please let us know if you ever need anything else.

JP
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 Old 03-08-2013, 02:49 AM   #6
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I was looking around for a place to post this. I just wanted to give a shout out and thanks to EdgeAutoSport. I'm sure you guys get this a lot, but I was looking for an EBCS. You guys had the lowest price I could find. Furthermore, I'm receiving it tomorrow, meaning I have a weekend project. You guys will definitely have my business again in the future. Thank you!!!
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 Old 03-08-2013, 07:28 AM   #7
 
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Originally Posted by EdgeAutosport.com View Post
It's not a problem. We understand things happen and we're not interested in treating people differently than how we want to be. It actually took a little bit longer than expected to refund you lol but we got it done. Thanks very much sir and please let us know if you ever need anything else.

JP
I knew you guys were working on it so I wasn't worried at all. Hopefully once the funds arise again ill place the same order. Thanks again.
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 Old 03-14-2013, 10:48 AM   #8
 
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Awesome guys, you already had my business but this just fortified it further.
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 Old 03-14-2013, 11:09 AM   #9
 
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Great guys!

Sent from my SCH-I605 using Tapatalk 2
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 Old 03-15-2013, 01:28 PM   #10
 
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Maybe edge and jbr needs to team up and write a how to book. How to provide great customer service for dummies.

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 Old 03-15-2013, 08:45 PM   #11
 
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Originally Posted by motherfnmonsta View Post
Maybe edge and jbr needs to team up and wright a how to book.
Well, you were close...
*write
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 Old 03-15-2013, 10:12 PM   #12
 
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Originally Posted by jack_hammer View Post
Well, you were close...
*write
lol damn auto correct from my phone did that for some reason but thanks
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 Old 03-20-2013, 08:05 AM   #13
 
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Btw I remember that storm. I honestly think that's when I crashed my car as well. Damn Mn weather, one day its 45 degrees outside, the next its freezing rain.
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